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When does my year start?
Your payment year will begin on date of purchase. However, your annual pass will be valid for one year beginning on the date of first use, not the date of purchase.
When will I be charged? Your credit card will be charged for the first monthly payment on the date of purchase, then on approximately the same day every month. For example, if you purchase on the 10th and the first payment is taken on the 10th of the month, all subsequent payments will be charged approximately on the 10th of the month. Your renewal payment will be charged 2 days prior to your normal monthly bill date.
When I order my annual pass online using Wet ‘n Wild’s Flexible Payment Plan, how will I receive it?
Print your annual pass certificate ticket from your computer when prompted and bring it to the park where it will be exchanged for a photo ID card.
What do I do if the credit card I used is lost or stolen, the card expires, or I want to change the credit card used for payment?
Call us at 1-800-992-9453 and we can update your account with your new credit card information or to take a payment. You may also visit Guest Services at the park and update your credit card information in person.
Can I change the credit card information for only one pass on my contract?
No, all passes on the same contract must be billed to the same credit card.
Can I change or postpone my bill date?
No, unfortunately payments can not be postponed. The bill date for your contract can not be changed.
Are there any finance charges for participation in the Flexible Payment Plan program?
Wet ‘n Wild Orlando does not charge any finance charges, and the price of the Annual Pass is the same if you purchase it outright or participate in Flexible Payment Plan program. A $1.00 service fee applies for each pass purchased.
What happens at the end of my 12 month term?
Flexible Payment annual passes automatically renew at the end of the 12 month billing period. After the initial 12 month term, monthly payments are subject to change. You must submit written notification 30 days prior to the end of your contract in order to cancel the automatic renewal. If you do not, we will continue your membership by billing you on a month to month basis.
Please contact the Annual Pass Department at 1-800-992-9453 for more information on how to cancel your account.
Can I cancel my Flexible Payment plan account before my one year membership ends?
No, the 12-month initial term of membership cannot be canceled. Member actions that result in cancellation prior to completion of initial membership agreement will require payment in full of each annual pass purchased.
What if I want to remove someone from my Flexible Payment Plan Account? Can I transfer an annual pass to another person?
You will not be able to remove individuals from your account until your initial term of membership has been completed. Annual Passes are non-transferable.
Please contact the Annual Pass Department at 1-800-992-9453 or email FlexiblePayment@wetnwildorf.com should you have any additional questions. |
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